14 days to request a refund
If you change your mind about a paid form or photo package, contact us within 14 days of purchase for a refund of the Wayform service fee. You do not need to give a reason. Generating or downloading a file does not remove this refund option.
How to request one
Email support@wayform.io from the email address used at checkout and include your order reference. If you cannot access that inbox or find the reference, contact us for help verifying the purchase. Do not send passport scans, full card numbers or completed visa forms.
We return approved refunds to the original payment method and confirm when the refund has been submitted. Your bank or payment provider controls when it appears on your account. Refunded orders no longer provide paid editing or download access.
If something does not work
If a file is unusable because of our software, or a template or specification change prevents access during your purchased period, contact us. We will help correct the problem or refund the affected service fee. The 14-day change-of-mind period does not limit any longer remedy you are entitled to by law.
What this covers
This policy covers fees paid to Wayform for its preparation services. Government fees and payments to other organisations must be addressed to those organisations. Visa decisions and photo acceptance are made by the receiving authority; purchasing a Wayform package does not guarantee either.
This policy adds to your statutory consumer rights and does not restrict them. The full service scope is explained in our service terms.
The same 14-day change-of-mind refund option applies to the family photo pack, including after downloading. For a partial refund covering an unusable slot, the service-fee allocations are $4.00, $4.00 and $3.99 for the three slots. Any refund or dispute suspends the entire pack’s remaining download access. These allocations do not restrict a full refund or any statutory remedy to which you are entitled.